Live / Mobile
This policy explains exactly what personal information ph stakes collects when you access your account, make a transaction through GCash or Bank Transfer, or browse the lobby — and what we do with it. We keep it direct and specific so you know where your data sits, who sees it, and what you can do if you want to review or correct it.
When you create an account, we collect the information you provide during registration — your name, contact details and any identity documents submitted for verification. When you connect a payment method such as GCash, Coins. ph or Bank Transfer, we record the transaction reference and wallet type, but we do not store full card or full account numbers on our servers. Activity logs — pages visited, games opened, session timestamps — are retained for account security and fraud prevention purposes. Cookies and similar tracking tools record your session state and preferred settings; you can adjust cookie preferences through your browser at any time. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors need to complete or verify a transaction. We retain your account records while your account remains active and for a defined period after closure, as required to meet our record-keeping obligations under applicable law. Access to our platform depends on local law and is available only in eligible regions.
Transaction references linked to GCash deposits are recorded for reconciliation purposes only. No full wallet credentials are stored on our platform.
Coins. ph payment data is passed to the processor in the minimum format required to complete the transaction. We do not retain processor login details.
Bank transfer records show the reference number and amount. Full bank account details are not stored beyond what your bank's own transfer confirmation already holds.
Our privacy commitments apply to activity that runs through ph stakes directly — your account, your sessions and your transactions on this platform. Third-party sites linked from our pages, including payment gateway interfaces or external identity verification services, operate under their own privacy terms. We do not govern what those services collect once you leave our environment. If you have questions about a third-party service's data practices, you should contact that service directly.
Login sessions, device type and IP address are recorded when you access your account. This data is used to detect unusual access patterns and protect your account from unauthorised entry.
Deposit and withdrawal records, including the payment method used and transaction amount, fall within this policy. The payment processor's handling of the same transaction is governed by that processor's own terms.
How you browse the lobby — which game categories or sections you open — is logged in aggregate to help us understand what our account holders engage with most. This is not tied to your real name unless you are logged in.
Links to external pages, identity verification portals or payment gateway interfaces are not covered by this policy. Those services have independent data practices that we do not control or represent.
You have concrete actions available to you regarding your personal data held by ph stakes. You can request a summary of what we hold on your account, ask us to correct inaccurate details, or raise a question about how a specific piece of data is being used. To review your stored account details, log in and open the account settings section — your registered contact information and linked payment methods are listed there. If you find something incorrect, you can update it directly in the settings fields or contact our support team to request a correction. For questions that go beyond a simple account edit — such as asking what session data we retain or how long your records are kept after an account is closed — our privacy contact address handles those requests. We aim to respond to written requests within a reasonable period. If your account was used to make GCash or Bank Transfer transactions, records of those transactions remain accessible in your account history tab while the account is active.
Log in, open account settings, and check the personal details and payment method entries we hold. Your transaction history is in a separate tab within the same section.
Update your contact information directly in the account settings fields. For name or identity document corrections, send your request through our support contact so we can verify and apply the change.
If you want to know specifically what session or behavioural data we hold, or how long we keep it, write to our privacy contact address. We will respond with the information relevant to your account.
For account closure requests that include a data retention question, contact us through the support channel. We will confirm what happens to your records when the account is closed.
Three paths are available if you have a question or request under this privacy policy. For straightforward account corrections, the account settings section in your dashboard handles most changes without needing to contact us. For data questions or formal requests, use the email or live chat routes below. We handle privacy requests separately from general gameplay support so they reach the right team directly.
Send privacy requests or data questions to our support email. Include your registered account email address so we can locate your records and respond accurately.
Open the live chat from your account dashboard to reach support directly. State that your query relates to this privacy policy and the team will route it appropriately.
Many data corrections — contact details, linked payment methods — can be handled without contacting support. Log in, go to account settings, and make changes directly in the relevant fields.
applies account-level security measures including encrypted connections for login and transaction pages. Cookies used on this site fall into two categories: session cookies that expire when you close your browser, and preference cookies that remember settings like your last game category or lobby view. You can clear or block preference cookies through your browser settings without affecting your ability to log in. Account data is stored in systems with access restricted to personnel who need it to perform their role. We do not share personal information for marketing purposes. Any update to this policy will be noted on this page; we do not retroactively apply material changes to data already collected under an earlier version without notice. For Philippines account holders, availability of this platform and its data practices depend on local law and eligible regions.
Login, account settings and transaction pages run over encrypted connections. This applies whether you access your account via mobile browser or desktop, and covers GCash and Bank Transfer transaction pages.
Session and preference cookies can be managed in your browser settings. Blocking preference cookies does not lock you out of your account — it only removes stored settings like your last-visited lobby section.
We retain your account records while your account is active. After closure, records are kept for the period required by our record-keeping obligations. You can ask about the specific retention period for your account through the privacy contact route.
Changes to this policy are published on this page with a note indicating what was updated. If you continue using your account after an update, we take that as acknowledgment — but you can always contact support with questions about any change.
These answers cover the most common questions about how ph stakes handles your personal data, what rights you have and how to act on them. If your question is not here, reach out through the live chat or email support route.
We collect the name, contact details and identity information you provide during account registration. If you add a payment method like GCash or Bank Transfer, we record the wallet type and transaction references — not full account credentials.
Yes. Your registered contact details and linked payment methods are visible in account settings after login. For a broader data summary — including session logs and transaction history — send a written request to our privacy contact address and we will respond with what we hold.
Most contact details can be updated directly in the account settings fields. For identity document corrections or name changes that need verification, contact our support team through email or live chat and specify that it is a data correction request.
We share data with payment processors only to the extent needed to complete or verify a transaction. We do not sell personal information or share it for marketing purposes. Third-party services linked from our site operate under their own separate privacy terms.
Records are retained for the period required by our record-keeping obligations after account closure. The exact duration depends on the type of data. You can request specifics by writing to our privacy contact address, and we will confirm what applies to your account.
Transaction references and amounts are stored in your account history for reconciliation and account security purposes. Full wallet credentials are not retained on our platform. You can view your transaction history from the account dashboard after login.
Any update is published on this page with a note about what changed. We do not retroactively apply material changes to data already collected under a previous version without notice. If you have questions about a specific change, contact us through live chat or the privacy email route.